DOEC in the Field: Jayne Glick on Bridging People and Business Needs
What motivated you to do the DOEC program?
Although I had already been doing organizational design work, I did not entirely know it. I realized that there were a lot of known unknowns for me. For example, I did not know that there were frameworks and specific names for the work I had been doing. I had really enjoyed this work, and wanted to keep doing it, and because I started doing this organically, there was a lot that I did not know and wanted to learn.
How has the DOEC program impacted your career?
Doing this program has had a significant impact on my career. It provided me with a new perspective, expanding my perspective beyond the context of a 50-person organization and exposing me to the dynamics of larger companies. Throughout the classes, I learned new frameworks, models, and theories that I could reflect on, apply to my work, and test in real-time.
The program also helped me better explain and advocate for the work that I was doing. I was able to recommend organizational frameworks and best practices, moving beyond just hunches to evidence-based approaches. Being able to apply what I learned while working was incredibly valuable, as I could immediately test and refine these concepts.
DOEC also provided me with tools for working with a diverse variety of businesses. For quickly growing and scaling companies, it helped me think about building tools and processes to support that growth. For mature businesses, it emphasized the need for a center of excellence. In smaller businesses, where organizational effectiveness might not be a constant focus, it highlighted the importance of resourcing, staffing, and other people-related roles.
Having that understanding helped me reflect on the type of work I’m interested in and, since graduating, I’ve moved into a role at a global Fortune 500 company helping to establish a new and growing team.
Overall, the program helped me develop a clear point of view on organizational effectiveness, which I could articulate during interviews and conversations. It allowed me to use existing frameworks to visualize and communicate my ideas, drawing from various practice areas such as change management, knowledge management, design, and data.
How would you finish the statement, “The DOEC program would be perfect for you if…”
You love to connect the dots and are a system-level thinker. If you usually find yourself asking, “how will doing this one thing impact something else in the organization?”
You are someone that wants to focus on the user and their needs. You are someone that actively pursues what is best for the user - whether colleagues or clients.
You are someone that is not only concerned about what is best for people, but also what is best for business. You often think about how people needs and business needs can come together to produce good outcomes for both.
What was a small but impactful aspect of the DOEC program?
I really appreciate that the certificate is done in cohorts and that you have the same cohort for all four classes. Unlike the MSLOC program when your classmates change each quarter, it means a lot to get to know each other and spend time together throughout the entire year. Having the same cohort for the whole year was really helpful in developing deeper relationships with my peers and instructors.